Returns & exchanges

Change of mind

You can return or exchange items within 14 days of delivery if they are:

• unworn, unwashed and free of perfume, deodorant or makeup marks;
• returned with their original tags attached;
• not bought as final sale (we always say so on the product page when this applies).

Return postage for a change of mind is paid by you. We recommend a tracked service, as we cannot refund parcels that do not reach us.

Final-sale exclusions apply to change-of-mind returns only and do not affect your rights in relation to faulty, damaged or incorrectly supplied goods.

Faulty, damaged or wrong items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible, preferably within 7 days of delivery, with your order number and supporting photos.

Where the item is confirmed to be faulty, damaged on arrival or incorrect, we will cover reasonable return postage and provide the appropriate remedy in accordance with applicable consumer law.

Nothing in this policy limits your rights under the Consumer Protection Act 1999, including your right to goods of acceptable quality that match their description.

How to return

1. Email hello@aezmy.com or WhatsApp +60 11-6179 5547 with your order number, the item and whether you would like an exchange or a refund.
2. We reply within 1 working day with the return address.
3. Pack the item securely and send it, keeping your tracking receipt.

Refunds and exchanges

• Approved refunds will be initiated within 7 working days after the returned item is received and inspected. The time taken for funds to appear in your account may vary depending on your bank or payment provider.
• Exchanges are sent out as soon as the return arrives, subject to stock. If your new size has sold out, we refund you instead.
• Delivery fees are refunded only when the item was faulty or wrong.

Questions first? See the sizing FAQ — most exchanges are about fit.