Terms of sale

1. Who we are

Aezmy is operated by Vintage Threads Enterprise (registration no. 202403242468 (IP0600607-A)), registered in Malaysia, at Azmi Bundle, Jalan Penghulu Kassim, 86000 Kluang, Johor. You can reach us at hello@aezmy.com; see Contact for other ways.

2. Placing an order

• To order you must be 18 or over, or have the consent of a parent or guardian.
• Before you pay, checkout shows the items, sizes, quantities, delivery fee and total so you can review and correct anything.
• Your order is accepted, and a contract formed, when payment is successfully confirmed and we issue an order confirmation. Until then we may decline an order, for example if an item has sold out; if we do, you are not charged or are refunded in full.

3. Prices and payment

• Prices are in Ringgit Malaysia (RM). The price shown is the item price you pay.
• Any applicable delivery fee depends on your address and is shown at checkout before you pay; see Delivery.
• Payment is by FPX online banking, processed by ToyyibPay. We do not collect or store your online banking login credentials; we may receive payment status and transaction references from our payment provider.
• If a product is listed at an incorrect price due to a genuine pricing or technical error, we will contact you before dispatch. If we cannot fulfil the order at the displayed price, any amount paid will be refunded in full.

4. Delivery

We deliver within Malaysia. Delivery times on our Delivery page are estimates from dispatch, not guarantees, but if your order has not arrived within 30 days of payment you may cancel it for a full refund. Responsibility for the goods passes to you when they are delivered to your address.

5. Returns and your rights

You can return or exchange items under our Returns & exchanges policy. Separately, the Consumer Protection Act 1999 gives you guarantees, including that goods are of acceptable quality and match their description. These terms do not limit those rights.

6. Products

We describe and photograph our products as accurately as we can, including garment measurements. Colours can look slightly different between screens, and measurements can vary by about 1 cm between pieces.

7. Accounts

You do not need an account to order. If you create one, keep your password to yourself and tell us if you think someone else has used your account. We may suspend accounts used for fraud or abuse.

8. Our responsibility to you

We are responsible for losses that are a reasonably foreseeable result of our failure to comply with these terms or applicable law. Nothing in these terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited. We are not responsible for delays caused by circumstances outside our reasonable control. If a significant delay occurs, we will contact you and, where appropriate, allow you to cancel the affected order for a refund.

9. Our content

The Aezmy name and logo, and the photography and text on this site, are owned by us or used with permission from their owners. Please do not copy them for commercial use without our permission.

10. Law and disputes

These terms are governed by the laws of Malaysia. If something goes wrong, please contact us first. You may also bring a claim to the Tribunal for Consumer Claims Malaysia or the Malaysian courts.

11. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.